IT Support Services

IT Support Contract Features

We offer IT Support either as part of an all inclusive annual IT Support maintenance contract or on an adhoc IT Support basis. Our annual IT Support contract ensures that your computer system is up and running as quickly as possible after a system failure. DCS, has high quality friendly engineers that are also familiar with software as well as hardware. The DCS IT support contract ensures that you get the very best service and response times. The key points of our IT support contract are highlighted below.

 

•Fixed price contract to help you keep control of your IT budget, all parts and labour are included.

•Engineering team of experienced Microsoft qualified engineers.

•We pledge not to "pass the buck" and will even liaise with your software providers.

•Preventative maintenance and proactive 24/7 system monitoring.

•Annual site audit and report of your equipment to help manage your assets.

•Free loan equipment (if yours is not repaired on site).

•Our best endeavour pledge to recover your corrupted data files.

•Engineers who also understand application software.

•Hot-line technical IT support.

•Remote Internet based IT support in addition to our on-site services.

•Network operating system IT support.

•Guaranteed response times.

•Computerised call-logging system to analyse call history.

•Network cabling IT support.

•Complete system rebuild in the event of failure.

•In-house workshop facilities

 

Non Contract Maintenance Services - Should you decide you do not wish to take advantage of our full maintenance contract, we are happy to provide maintenance services on a non-contract basis. Our standard charge rates apply.

 

Further Information?

More information required on IT Support

If you would like to receive a quotation or to discuss your IT Support needs please select "contact us" from the menu above or click here.

 

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